The True Cost of Bad Hires
What This Article Covers
Research shows 80% of employee turnover stems from poor hiring decisions. One bad hire in a customer-facing role can drive away 17% of customers who quit a brand after a single bad experience.
PersonaScore's Take
Bad hires don't just drain your payroll — they cost you customers. For every role that touches clients, patients, or revenue, the business case for pre-hire assessments isn't theoretical. It's survival math.
Why This Matters
The economics of hiring are brutal when you get it wrong. A single bad hire can cost $17,000 to $240,000 depending on the role, and nearly 9 out of 10 hiring failures come down to behavioral fit rather than technical skills. The ROI calculation for structured assessments is straightforward: even preventing one bad hire per year pays for the investment many times over.