Question 1

What happens after the 7-day trial?

Accepted Answer

After your 7-day trial ends, you’ll be prompted to enter payment info to continue. You won’t lose any candidate data.

Question 2

Can I cancel my Pro subscription anytime?

Accepted Answer

Absolutely. You can cancel your Pro subscription anytime from your account settings. You’ll retain Pro access until the end of your current billing period.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, Discover). Enterprise customers can arrange annual invoicing via ACH or wire transfer.

Question 4

Which personality assessments are supported?

Accepted Answer

We support 7 frameworks: GiANT 5 Voices, Myers-Briggs (MBTI), Enneagram, DISC, CliftonStrengths, Big Five (OCEAN), and APEST. Big Five, Enneagram, and APEST have native in-app assessment engines. For the others, upload results in PDF or image format — our AI extracts personality data and generates role-fit scores, tailored interview questions, and coaching notes.

Question 5

What is Company DNA?

Accepted Answer

Company DNA lets you upload your company’s values, vision, mission, and EOS data. Once uploaded, every AI output — screening criteria, interview questions, team debriefs — is tailored to what your company actually cares about.

Question 6

Can I use PersonaScore for my existing team, not just hiring?

Accepted Answer

Yes. Any team member can upload their personality assessment, and you can compare any two people on your team. The AI generates communication tips, friction points, collaboration strategies, and more.

Question 7

What counts as a 'user' for Pro pricing?

Accepted Answer

A user is anyone who logs into PersonaScore to review candidates, score interviews, or collaborate on hiring. Candidates do not count as users.

Question 8

Do I own my candidate data?

Accepted Answer

Yes. You own all candidate data, resumes, scorecards, and interview notes. You can export everything anytime. If you cancel, you have 30 days to export your data before account deletion.

Question 9

How does Enterprise pricing work?

Accepted Answer

Enterprise pricing is custom based on team size, integrations, and support needs. We offer volume discounts for teams of 20+ users. Contact our sales team for a personalized quote.

Question 10

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on your first Pro subscription payment. After that, we do not provide refunds for partial months, but you can cancel anytime to stop future charges.

Feature	Pro	Business Most Popular	Enterprise
Core Features
Resume upload & parsing
Unlimited candidates
Custom pipeline stages
Unlimited team members
Custom green/red flags
Career page builder
Email templates + stage automation
Departments
AI Features
AI resume analysis with role-fit scoring
AI screening phone calls with intelligence briefings
Company DNA context (values, EOS, vision)
AI-generated interview questions
Personality-informed coaching notes
AI team debrief (hire/pass/hold)
AI hiring assistant chat
AI Interview Coach (real-time)
Assessments & Personality
Personality assessments (all 7 frameworks)
Assessment email workflow
Manager-candidate personality matching
Native Big Five assessment engine
Team personality map & fit simulator
Bulk send assessments
Video & Interviews
Weighted scorecards (5 dimensions)
Side-by-side candidate comparison
Multi-interviewer scoring
Async video screening
Live video interviews (Daily.co)
Panel interviews with role permissions
AI post-call analysis
Integrations & Distribution
Bulk resume upload
Job board integrations (Indeed & more)
PDF candidate reports
Custom career page domain
Analytics & Support
Basic reports (funnel, time-to-hire, sources)
Advanced analytics & AI cost tracking
Email support	24-hour response	Priority	Priority
SLA guarantee

Simple pricing. Powerful hiring.

Pro

Business

Enterprise

Every feature. Every plan. Side by side.

Everything you need to know about PersonaScore pricing.

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